Cancellation (withdrawal), refunds & returns:

PHYSICAL and DIGITAL PRODUCTS:

Cancellations (Withdrawals):

For your items to be eligible for return, they must be in their original packaging, unbroken and unopened, with all original tags, wraps, seals and labels attached, and in the same condition (as new) as when they were sent.

On receipt of your order, you have a 14-day cancellation (withdrawal) period during which you can return eligible items at your own cost and risk.

Click here for the happistuff Cancellation (Withdrawal) & Return Form or use the link provided just below the happistuff logo in the footer of our webpages.

Before cancelling (withdrawing) or returning an item, you must complete and "Confirm & Submit" a happistuff Cancellation (Withdrawal) & Return Form with the required information requested, including:

(a) Your order number;

(b) The date the order was placed, or the date it was received.

(d) Your full address.

Or, if you prefer, include the same information in a direct email to us at you@happistuff.com.

Please note that the return postage costs will not be reimbursed.

We recommend you mail your return using a trackable and/or signed-for service.

The return address is:

Happistuff Ltd

Christian House

Rosefarm

Cromarty

Ross-shire

IV11 8XU

After receipt and approval of your return, we will process your refund and notify you by email. Please allow up to 14 days for your return to be processed after receipt of your item.

Please note that gifts, bespoke, personalised items, and digital products, including but not limited to ePublications and eBooks, cannot be returned.

For Digital products, you will need to waive your cancellation (withdrawal) rights via the verification box provided at the point of sale before completing your purchase and downloading the items.

If you experience any problems with downloading or use of your Digital products, please get in touch with us.

Click here for our contact information & form.

Damaged or defective items:

Every care is taken to ensure your order reaches you safe and sound; however, should your order arrive damaged or defective, you must take photos immediately and email them to us within 24 hours using the happistuff Cancellation (Withdrawal) & Return Form, or email us directly at you@happistuff.com, as you prefer. We will contact you on our next working day, or as soon as possible, to arrange a replacement or refund.

View our full Terms and Conditions here.