Question 1

ABOUT:  What is happistuff's intention?

Accepted Answer

To support you in helping yourself to optimise your happiness and wellbeing in ways that are effective, simple and fun.

Question 2

ABOUT:  Why was happistuff created?

Accepted Answer

Essentially, happistuff was created with your happiness in mind:

Everyone deserves a life they love, to experience joy on a consistent and regular basis, to know what it is to belong, to be content with what is, and to accept, love, and be at one with their Self; and in doing so, to break free from the perpetual and pervasive looping patterns feeding the all too palpable disenchantment that seeps insidiously into the lives of so many.

While this may sound utopian, with an open mind and a little effort, it is attainable and relatively simple, enjoyable and fun.  As you may have heard before, it’s a "journey with no destination"; a dance you practice with guidance and support, that is ultimately yours to create, choreograph and evolve as you desire.

Question 3

ABOUT:   Why the name "happistuff"?

Accepted Answer

This excerpt from “You matter, and I matter too”(https://www.happistuff.com/product-page/you-matter-and-i-matter-too), Chapter four - Learning, doing, being, & sharing, explains:

"... heading toward happier times”.  Happier times and happy stuff, and the name came to me; “happistuff ”. I do have to admit that, yes, it is strictly speaking a misspelling and, yes, this was a reflection of the state of my mind at the time, but it works, and I rather like the way the sound of the “i” laughs as it trips over itself."

https://static.wixstatic.com/media/276aaf_82f559bcd134414fb06844f2d3dd8711~mv2.jpg

"You matter, and I matter too" is available in paperback (www.happistuff.com/product-page/you-matter-and-i-matter-too)and ePub format.(www.happistuff.com/product-page/you-matter-and-i-matter-too-by-sally-o-leary-collins-epub-edition)

Question 4

ABOUT:  When was happistuff founded?

Accepted Answer

Happistuff Ltd was founded and incorporated in Scotland, UK, in May 2015 by Sally O'Leary-Collins.

Question 5

ABOUT:  What does Sally mean by "Qi" listed as one of her favourite things?

Accepted Answer

Qi is life-force; omnipresent, undefinable yet undeniable, and wholly satisfying and uplifting, whether appreciated for a nanosecond or over a longer period.
Sally's reference to Qi in her brief bio on the Team happistuff page (https://www.happistuff.com/teamhappistuff)is specific to her experience of Qi when conscious, present, aware, or similar, whether in ordinary everyday life or when meditating or undertaking other spiritual, organic, and natural practises.
As an aside:  Qi is essential to your happiness and wellbeing, and while omnipresent, it is particularly harmonising when you are conscious of its presence; a rather wonderful discovery, given that the only thing required is your awareness.

Qi is one of the few things in life you might benefit from being addicted to!

Question 6

ACCOUNT:  How can I change my email?

Accepted Answer

To change your email, please click the button to take you to your account or follow the steps below:

1. Log in to your happistuff account.
2. Select "Account" from the drop-down menu by clicking the icon in the top right-hand corner of your screen.
3. Select and delete the email you wish to change.
4. Type in the email you wish to change it to.
5. Click "Update Info".

If you are using a VPN and/or Ad Blocker, they may need to be temporarily disabled while you complete this process.

Question 7

ACCOUNT:  How can I unsubscribe from emails and notifications?

Accepted Answer

You can manage your "Email notification settings" from your Account's drop-down menu; log in, click on the Account icon, and choose "Settings".

If you no longer wish to receive emails from our services, you can easily unsubscribe by clicking the "unsubscribe" link at the bottom of any of our emails. Alternatively, you can email a member of the happistuff team at you@happistuff.com.(you@happistuff.com)

We will remove your email from our list as soon as possible. Please allow up to 3 days for your request to be completed.

You are welcome to resubscribe to Buzz on Being at any time, as the bees will miss you!

Resubscribing to the Huddle is only possible after you have purchased another happistuff product or service.

Question 8

ACCOUNT:  How can I view my happistuff subscriptions?

Accepted Answer

Yes! You can view your subscription details at any time by logging in to your happistuff account on our website. Please click the button to take you to your subscriptions, or follow the steps below:

1. Log in to your happistuff account.
2. Select "Subscriptions" from the drop-down menu by clicking your icon located in the top right-hand corner of your screen.

Here, you will find all the relevant information about your current and previous subscriptions, including subscription type, start and end dates, and billing information. You can also cancel any active subscriptions from this part of your account.

Question 9

ACCOUNT:  How can I edit my saved cards?

Accepted Answer

To edit your cards, simply click the button or follow the steps below:

1. Log in to your happistuff account.
2. Select "Payment Methods" from the drop-down menu by clicking on your icon located in the top right-hand corner of your screen.

Adding a new card
1. Select "Add new card".
2. Type in your card details.
3. Click "Add card".
4. Complete the 2nd-Step Verification if prompted. Your card will now be a part of your saved Payment Methods.

Removing a saved card
1. Select the card you wish to remove.
2. Click "Remove Card" from the base of the drop-down.
3. You will be prompted to confirm your choice. Click "Yes" to confirm the removal of your chosen card.

Question 10

ACCOUNT:  How can I view my orders on happistuff?

Accepted Answer

To view your orders, simply click the button or follow the steps below:

1. Log in to your happistuff account.
2. Select "Orders" from the drop-down menu by clicking on your icon located in the top right-hand corner of your screen.

Question 11

ACCOUNT:  Can I edit my address?

Accepted Answer

To edit your address from your account, please click the button or follow the steps below:

1. Log in to your happistuff account.
2. Select "Addresses" from the drop-down menu by clicking on your icon located in the top right-hand corner of your screen.
3. Select "Edit" on the address you wish to change.
4. Once updated, click "Update Address".

Question 12

Account:  How can I delete my happistuff account?

Accepted Answer

Before contacting the happistuff team to request the deletion of your account, please make sure you have no active subscriptions. You can click the button below to access your subscriptions, or you can view your current subscription status under 'Subscriptions' in your account settings.

To have your account deleted, please send an email with your name and login email to you@happistuff.com,(you@happistuff.com) and we will take care of the rest. Your account will be permanently deleted upon completion of this process, and all of your data and personal information will be removed from our platform.

You should have the ability to control your data, so we want to make the account deletion process as easy and transparent as possible. Please do not hesitate to contact us if you have any questions or concerns regarding the deletion of your account.

Question 13

Contact:  How can I get in touch?

Accepted Answer

If you have any questions or concerns, please contact us via email or phone. Our contact details are listed below:

Email:  you@happistuff.com

Phone:  +44 (0) 141 353 9550

Our phones are only operated during our office hours, which are 10 a.m. to 4 p.m. GMT Monday to Friday, excluding Bank Holidays.

You can also use our contact form (www.happistuff.com/contact)at anytime.

We will get back to you as soon as possible, usually within 2 working days.  Please allow for exceptions during busier seasonal periods, when it might take a little bit longer.

Question 14

Delivery:  Which carrier to you use for delivery?

Accepted Answer

Typically, we use Royal Mail Tracked or Tracked with Signature, or for high-value orders, a Guaranteed Next Day service.

Question 15

Delivery:  Do you offer express delivery options?

Accepted Answer

No.  We are based in the Scottish Highlands, an area where logistics can take a little bit longer, and for this reason, we do not offer next-day or similar services.

Question 16

Delivery:  Do you deliver outside the UK?

Accepted Answer

Not at this point.  However, it is an option we regularly review, so please let us know if there is a country outside the UK you would like us to consider and include; click here for our contact information and form.(www.happistuff.com/contact)

Question 17

Delivery:  How long does it take from placing my order for it to be despatched?

Accepted Answer

All orders are personally packed & creatively wrapped with care & heartfelt intention bespoke to the recipient, & are usually processed and dispatched within 7 working days of receipt of your order.

Question 18

Delivery:  What happens if my items are damaged or defective?

Accepted Answer

If your order arrives damaged or defective, you must take photos immediately and send them to us via email at you@happistuff.com within 24 hours. We will contact you on our next working day, or as soon as possible, to arrange a replacement or refund.

If you prefer to contact us by telephone, our number is: +44 (0) 141 353 9550, and normal office hours are: 10 am to 4 pm, Monday to Friday, excluding Bank Holidays.

Click here for our contact form.(www.happistuff.com/contact)

Question 19

Returns & Refunds:  What is your return and refund policy?

Accepted Answer

PHYSICAL AND DIGITAL PRODUCTS:

Cancellations:
For your items to be eligible for return, they must be in their original packaging, unbroken and unopened, with all original tags, wraps, seals and labels attached, and in the same condition (as new) as when they were sent.

On receipt of your order, you have a 14-day cancellation period during which you can return eligible items at your own cost and risk.

Before returning or cancelling an item, you must email us at you@happistuff.com, including:

(a)	Your order number;
	(b)	The date the order was placed, or the date it was received.
	(c)	Your full name;
	(d)	Your full address.

Please note that the original delivery and return postage costs will not be reimbursed.

We recommend you mail your return using a trackable and/or signed-for service.
The return address is:
	Happistuff Ltd
	Christian House
	Rosefarm
	Cromarty
	Ross-shire
	IV11 8XU

After we have received and approved your return, we will process your refund and notify you by email when your return has been approved.  Please allow at least 14 days from receipt of your item for the processing of your return.

Please note that gifts, bespoke, personalised items, and digital products, including, but not limited to, ePublications and eBooks, cannot be returned.

For Digital products, you will need to waive your cancellation rights via a verification box that will be provided at the point of sale before completing your purchase and downloading the items.

Damaged or defective items:

If your order arrives damaged or defective, you must take photos immediately and send them to us via email at you@happistuff.com within 24 hours. We will contact you on our next working day, or as soon as possible, to arrange a replacement or refund.

If you prefer to contact us by telephone, our number is: +44 (0) 141 353 9550, and normal office hours are: 10 am to 4 pm, Monday to Friday, excluding Bank Holidays.

SERVICES:

Cancellation of Service Sessions:

Cancellation of in-person, direct, via mobile, electronic means, video and such Service Sessions, including but not limited to Conscious Navigation, requires at least 48 hours' notice.  You are required to pay on booking, and have 14 days to cancel and obtain a refund less any cancellation fee due, from your booking or confirmation email, whichever is later, unless the cancellation is made 2 days or less before the booked Service Session, in which case the cancellation period is waived, as the time will have been scheduled, and be difficult to fill at short notice.

You will be notified of any applicable cancellation fees at the time of booking.

To request a cancellation or refund for booked Service Sessions, please email us at you@happistuff.com.

Click here for our contact information and form.(www.happistuff.com/contact)